Arbuckle Federal Credit Union Renews Partnership with Enhanced Software Products, Inc.
Ada, Oklahoma—Arbuckle Federal Credit Union, a trusted financial institution serving the Oklahoma community for nearly sixty years, has announced a 10-year contract renewal with Enhanced Software Products, Inc. (ESP). This strategic partnership will continue to deliver cutting-edge core processing solutions to Arbuckle Federal Credit Union, empowering it to provide exceptional service to its members.
About Arbuckle Federal Credit Union
Founded in 1966 as Ada Federal Employees Credit Union, Arbuckle Federal Credit Union has served federal employees and their families for nearly six decades. In 2011, the credit union obtained a federal charter and adopted its current name, reflecting its expanded field of membership. Today, Arbuckle Federal Credit Union proudly serves approximately 1,000 members across seven counties in central Oklahoma, offering a range of financial products and services to its local community.
Making a Difference
Arbuckle Federal Credit Union, nestled in a town dominated by two larger financial institutions, has carved out a unique niche by focusing on financial education. The credit union is committed to serving the unbanked/underbanked population in the surrounding small counties. Through a variety of outreach initiatives, including Lunch-and-Learn sessions, reality fairs, and community bingo nights, Arbuckle Federal Credit Union empowers its members with the knowledge and tools they need to make sound financial decisions.
Choosing a Core Processor
Sharilee Strickland, President/CEO of Arbuckle Federal Credit Union, joined the organization in 2009 with a clear mission: to improve customer service and response times from the vendor. To achieve this goal, the credit union embarked on a core processing system conversion, ultimately selecting FORZA³™. Since 2009, ESP has been a trusted partner, providing core processing services to Arbuckle Federal Credit Union and supporting its commitment to exceptional member service.
The Choice to Renew
Renewing the contract with ESP was an easy decision. Strickland was impressed with both the FORZA³™ platform and the dedicated ESP team. She appreciated their quick response times and effective solutions to any challenges that arose. Additionally, the pricing model was well-suited for a small credit union like Arbuckle.
"First off, I love the software and the team," said Strickland. "ESP's size has been ideal for providing us with excellent service, and any issues we've encountered have been promptly resolved." She was confident that this renewed partnership will further strengthen the credit union's position as a leading financial institution for the underserved in their community.
About FORZA³™
FORZA³™, ESP's advanced core processing solution, also known as core banking, will remain at the heart of Arbuckle Federal Credit Union's operations. The FORZA³™ core processing software is the technological backbone of a credit union, enabling it to manage its day-to-day operations efficiently and securely. This robust platform offers a wide range of features and benefits, including:
Streamlined Operations: Efficient workflows and automation tools to reduce manual tasks.
Enhanced Member Experience: Personalized services and digital tools to meet the evolving needs of members.
Robust Security: Advanced security measures to protect sensitive member data.
Scalability: The ability to adapt to future growth and changing industry trends.
"We are honored to continue our long-standing relationship with Arbuckle Federal Credit Union," said Shaun Murray, President at Enhanced Software Products, Inc. "Our commitment to providing exceptional products and services aligns perfectly with Arbuckle Federal Credit Union's mission. Together, we will drive innovation and deliver value to their members."
Looking to the Future
By renewing this partnership, Arbuckle Federal Credit Union reaffirms its commitment to providing top-notch financial services to its members, aligning perfectly with ESP's mission "To be the most trusted and admired core processor in the industry." This collaboration ensures Arbuckle Federal Credit Union continues to leverage industry-leading core processing solutions from ESP, empowering them to deliver exceptional financial experiences to their members.