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2022 Employee Recognition Awards

Since 2016, Enhanced Software Products, Inc. (ESP) has honored the service of its staff through the annual Employee Recognition Awards. Members of the ESP Team anonymously submit their thoughts on why an individual personally exhibits the principles and values of ESP. These awards are presented during a special recognition dinner.

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John Demke
ESP and Spokane-based IntelliTect Collaborate on Process Improvement

This fall ESP’s development team has been working with IntelliTect, a local Microsoft training resource, to improve and modernize our development process. As the pace of development requests has increased as well as the complexity of those requests we have identified inefficiencies in our process. Primarily our focus is on the feedback loop when it comes to testing and how we branch the FORZA source code to ensure stability on releases.

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John Demke
How to Select a Third-Party Vendor for Financial Services: A Credit Union Guide

Knowing where to start when selecting a third-party vendor for your credit union can be challenging. These add-ons to your core processing platform can significantly affect the member experience of your credit union. There are many options available, and each one seems to offer something different. This guide will walk you through the process a credit union should undergo when making this critical decision.

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John Demke
Could Zelle be the Future?

Integrating a P2P network is an excellent way for the credit union to attract a younger demographic. Banking expectations have changed dramatically in the past decade: consumers want to make instant payments from their pocket. Credit unions that can adapt to meet this demand will thrive in the new economy.

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John Demke
The Value of Notice Printing

Despite how hard the industry pushes paperless technology, many credit union members still value printed documents. These members may have been with the credit union for decades yet still balance their accounts monthly based on printed statements.

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John Demke
Is Your Core Processor in "Maintenance Mode?"

If your credit union is still using an older core banking processor, you may be operating in "maintenance mode." This means that your processor is no longer making substantial updates to their software, which could limit the types of products and services you're able to offer your members.

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John Demke
Why is MDR important for credit unions?

MDR can help protect your credit union from bad actors by providing data that can be used to identify and track suspicious activity. This information can be used to flag potential fraudsters and alert authorities to their activity. Additionally, MDR can help you recover losses incurred due to fraudulent activity.

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John Demke
Conduct an Assessment

A goal of any business should be to maintain any information their customers entrust to it securely. Customers can quickly lose faith if a data breach occurs and their private information is stolen.

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John Demke
Respecting Privacy

In the Information Age, consumer confidence is a valuable commodity. If a data breach occurs, the customer will have to do considerable work to minimize their exposure to identity theft.

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John Demke